White Shark Media is a renowned digital marketing agency. The company has specialized in online marketing solutions, especially for medium-sized and small businesses. In North America, the corporation is regarded as the fastest growing digital agency.
Part of this growth has been contributed by the company’s reputation of having cost-effective search marketing campaigns besides providing its clients with an excellent customer experience.
The company has effective boutique agency that has proven to be beneficial to many corporations across the United States. In addition, White Shark Media Complaints team has outstanding online marketing tactics and proprietary marketing tools, which have been useful to various businesses. Read more: White Shark Media Reviews: Testimonials & Case Studies from Clients
Founded in 2011, the company has received numerous consumer complaints and praises in equal measure. However, the company’s modality of dealing with the complaints has enabled it to operate as a going concern. One of the complaints is that customers’ enquiries were made via phone but they were not getting adequate feedback. To this end, White Shark Media collaborated with Marchex to provide clients with call tracking services. These services were provided free of any charges. Every consumer that signed up had to subscribe to this service.
Some of the clients posited that they were unable to track the performance of Adwords. White Shark media knows that part of client’s success with Adwords is being able to track performances happening on their Adwords account.
According to their Twitter profile, White Shark Media started an in-house process where conversion tracking, Google Analytics and call tracking services were provided free of any charges. Through these services, clients are able to track their results besides optimizing their Adwords campaign in order to get better performances. Read more: White Shark Media – Google+
The company received genuine complaints from customers that they did not like Adword campaigns created for them. Towards the end of 2012, the company started a new process for new clients.
A newly created Adwords account is used to ensure that they start from scratch, especially when developing new Adwords campaigns. The entity provides clients with the opportunity of working with their own accounts if they have a campaign that previously performed well.
Most clients posited that they the contact persons assigned to them were not conversant with their needs. This way, White Shark Media jumped into action and ensured that each senior SEM consultant followed customers through the entire process of signing up until the penultimate optimization stage. These consultants are not part of the contract, thus they are not in clients’ lifecycle with the company. However, they avail themselves for questions.No Comments on How Complaints Are Handled At White Shark Media